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NNEC coNNECt Launches January 31, 2022


At NNEC, we’ve been connecting members with the services and information they need for years. Now, with the new coNNECt website and mobile application, members can easily discover more about their energy use and manage their account – all at their fingertips.

By downloading the coNNECt app or visiting the new website, you can start a journey to manage your account. It’s a powerful way to access information about your energy use, report outages (Coming April 2022), and manage your bill payments.

Start your journey by creating a coNNECt account – either at or after downloading the app from the App Store or Google Play. Be sure to have your account number handy. Need help? We’ve got step-by-step instructions at

When it comes time to pay your bill, coNNECt makes it easier. On the website or app, click one of the “Pay My Bill” or “Pay Now” options. Follow the instructions to pay with funds from your bank account, a credit card or a debit card. You can also enroll in our Auto Pay program to pay your monthly bill through an automated draft from a bank account or credit card.

Set up your preferences for your new coNNECt account. Interested in paperless billing? You can enroll in paperless billing under the “My Profile” section of the coNNECt site or “Settings” on the app. For account notifications, you can enroll in more than one email address and phone number.

View your energy use with coNNECt. Log in and click one of the “Energy Use” or “My Usage” options. You can view your energy use by billing period, week, day, and even by the hour.

Need to submit a service request? You can do that with coNNECt. Select “Contact Us” for a list of options – like, outdoor light maintenance, transferring, or disconnecting service. Interested in levelized billing? You can submit a request to ask about enrolling in budget billing with your coNNECt account.


Have questions? We have answers in our FAQ.


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